You’re moving to Momence. What does this mean for me?

We’ll soon be switching from Eversports to Momence. This means we’ll be using a new booking system and a new app.

Do I need to do anything now?

We kindly ask you to check your details in Eversports and complete them where necessary (such as your name, contact details, address, and date of birth). This helps us ensure a smooth transition and allows us to offer you fun extras in the future.

We’ll let you know in time when you can download the Momence app. On the morning of May 27, you will receive an email from us with a link to set your password and activate your account.

When will the switch take place?

The migration from Eversports to Momence will take place during the night of May 26–27.

Do I need to create a Momence account?

No, we will create your account for you. You will receive a link on the morning of May 27 to set your password.

Will the prices stay the same?

Yes, all prices will remain unchanged.

Do I need to re-enter my payment details?

No, your payment details will be securely transferred to Momence. You don’t need to do anything yourself.

I have outstanding credits. Will I keep my credits?

Yes, absolutely. All active products on your account, including your credits credits, will automatically be transferred to Momence.

I have a membership. Do I need to do anything?

No, you don’t need to do anything. If you have an active membership, it will be transferred to Momence including the current term and end date.

Can I continue booking classes?

Yes, you can continue booking classes up to 3 weeks in advance, just as you’re used to. All future bookings will also be automatically transferred to Momence.

So you can continue booking classes in Eversports, even for dates after May 27.

What happens to my future bookings?

All future bookings will automatically be transferred to Momence. You do not need to register again for anything.

Can I still log in to Eversports after the switch?

After the switch, we will work entirely in Momence and Eversports will no longer be needed for booking classes.

What if something is incorrect in my account?

If you notice after the switch that something is incorrect, such as your credits or bookings, please let us know and we’ll help you as quickly as possible.

How can I receive invoices for purchases if I can no longer log in to Eversports after May 27?

If you need invoices for previous purchases but can no longer log in to Eversports after May 27, please contact Eversports directly via help@eversports.com. They will be able to provide you with the necessary invoices.